We have a special way of describing what we do. We call it Telephone Audio Imaging™. If your marketing is working then your phone is ringing. Your telephone system is likely the first impression you’re able to make upon a new prospective customer. It’s very important to start building a positive image on the very first call.
Auto Attendant
We start with something called Auto Attendant (aka phone trees, auto-receptionist, virtual receptionist, et al) . You know… “Thank you for calling XYZ Company. For our company directory, please press 1. For our hours of operation, press 2.” etc… It’s best to have your phone answered by a professional sounding voice, that’s also welcoming and easy to understand. ...more
IVR
There’s also IVR (Interactive Voice Response), which is a more advanced version of an auto attendant. An IVR is great for handling automated tasks that involve numbers and simple yes/no answers. But first the caller must be provided a choice via a voice, which is why it’s part of the Telephone Audio Imaging™ set of creative services. ...more
Voicemail
Voicemail is also very important. Now… There are a couple ‘schools of thought’ when it comes to who records the Voicemail Greeting. We believe it’s best for staff members to record their own personal Voicemail greetings. It’s a great way to establish rapport, even before your first in-person meeting, if you ever have one in this day and age. But for general Voicemail, we suggest using the same voice as your other recordings, to keep things consistently professional. ...more
Message On Hold
Last but certainly not least is the grand daddy of Telephone Audio Imaging™, Message On Hold. Message On Hold is the music and messaging your callers hear when you place them on hold. Message On Hold is another great way On Hold Pros is Turning Telephone Hold Time into a SOUND Investment™. With Message On Hold you can enhance customer awareness, improve customer loyalty, increase your bottom line and most of all decrease caller hang ups. ...more
VOICES
The right voice can make all the difference. Click to listen and find the right voice for business. ...more
MUSIC
We get it right most of the time, sometimes you are the best person to choose the music that's right for your business. ...more
WRITERS
We have the best content writers in the business working for us. Click here to learn more about how we tell your story. ...more