On Hold Pros is a DBA of SBray Productions, LLC. This policy explains how we handle information collected through our website, inquiries and optional text-message program.
Information we collect
When you contact us, we collect the information you provide, such as your name, email address, optional phone number, company, project details and communication preferences. Our website and service providers may also process technical information such as IP address, browser details and cookies needed to operate and protect the website.
How we use information
We use information to answer inquiries, prepare quotes, provide telephone audio and voice services, manage projects, maintain business records and protect our systems. We send service texts or marketing texts only when you have given the corresponding consent. Providing a phone number alone does not give consent to text messages.
Text-message consent
You may separately choose service texts about inquiries, requested callbacks and project updates, or marketing texts about our services and offers. Both choices are optional and unchecked by default. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Opting out of texts does not prevent you from requesting service through our contact form.
Sharing and service providers
We use service providers for website hosting, customer relationship management, communications, payment processing and related operations. They may process information as needed to provide those services. Mobile information, SMS opt-in data and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. SMS opt-in data and consent may be shared with service providers solely to deliver and support our messaging program. We may disclose information when required by law or to protect rights and security.
Embedded audio and video
Our website includes audio or video from third-party services such as SoundCloud and YouTube. Playing or interacting with that content may allow those providers to process information under their own privacy policies. You can manage cookies through your browser settings, although some website features may not work as expected.
Retention and security
We retain information for as long as reasonably needed for the purposes described here, including business records and applicable requirements. We use reasonable safeguards to protect information, but no transmission or storage method is completely secure.
Your choices and requests
You can decline optional text consent, reply STOP to unsubscribe from texts, or request help, correction or deletion of information through the On Hold Pros contact form at onholdpros.com/contact. We will consider requests subject to applicable requirements and records we need to retain.
Children
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
Contact and updates
For privacy or messaging questions, use our contact form at onholdpros.com/contact or write to SBray Productions, LLC DBA On Hold Pros, 10235 Widgeon Way, New Port Richey, FL 34654. We may update this policy by posting a revised version here.
SBray Productions, LLC DBA On Hold Pros